WE ARE HERE FOR YOU
In these unprecedented times, you can continue to count on the Bank of Stockton. We’ve survived recessions, depressions, economic downturns and uncertainties throughout our 154 year history, and now we have Covid-19 to add to the list. Rest assured, we are here for you.
BEWARE OF SCAMMERS!
Bank of Stockton is committed to maintaining the security of our accounts and personal information. Remember, Bank of Stockton will NEVER call you and ask you for your personal information. Throughout the year, but especially during the holidays, the scammers will masquerade as a business or person you trust to steal information or money, and will often use fear tactics to scare you into doing what they want. DO NOT RESPOND to callers or emails of this kind, and always call the bank if you have a question. Our call center is 800-399-2265 and available 7 a.m. to 7:00 p.m. If you are calling after hours, you can leave a message and we will respond the next business day. When in doubt, STOP, CALL THE BANK, EMAIL US THROUGH ONLINE BANKING OR VISIT YOUR NEAREST BRANCH! Do not engage with these callers or email messages. Scroll down this page to our SECURITY section and learn more to help you in the fight against fraud.
Mortgage Assistance Programs
If you are experiencing a hardship, such as job loss, income reduction, or sickness due to COVID-19 and you are no longer able to make your mortgage payment, please complete our MORTGAGE LOAN ASSISTANCE APPLICATION which can be faxed to 209-929-1223, or dropped off at one of our branches, or mailed to us at Bank of Stockton, Mortgage Loan Assistance, C/O Special Assets Department, P.O. Box 1110, Stockton, CA 95201. If you need help completing this application, please contact us at 1-877-929-1702. Once we receive your application, we will contact you within 5 business days to acknowledge receipt and let you know if you need to send us additional documents. For additional information please go to www.dfpi.ca.gov.
In addition, The Homeowner Assistance Fund (HAF) was established under the American Rescue Plan Act of 2021. Under the HAF, California is expected to receive $1.055 billion to help homeowners who have fallen behind on their mortgage payments during the COVID-19 pandemic. Please go to www.calhfa.ca.gov for more information and how to apply.
Auto Loan or Consumer Loan Deferment Assistance
Personal Loan Needs
If you need a personal loan to help you get through these difficult times, and are a deposit customer of our bank, contact your Branch (numbers listed below).
SBA PPP Loan Forgiveness Options for PPP Loans Originated in 2021 (Including the New SBA Direct Forgiveness Portal)
Businesses that have received PPP loans have between 8 and 24 weeks to utilize these funds. Loan forgiveness cannot start until the business has exhausted all of their PPP money. If you are a PPP loan customer, now there are TWO OPTIONS for you to apply for forgiveness.
Option 1: Bank of Stockton Online Portal
Bank of Stockton, in partnership with Sageworks, has an online portal that allows our PPP customers to securely submit information and documentation for loan forgiveness. Our PPP customers will receive an email inviting them to apply for forgiveness of their PPP loan(s). Emails will be sent in date order of PPP loan disbursement; meaning those who received PPP monies first will receive the email first. This email will contain instructions on how to build your online profile as well as include instructions and links designed to help you understand the forgiveness process.
IMPORTANT: Once you receive the email invitation, please log in immediately and setup your password.
If you need additional assistance, Bank of Stockton has created a “PPP forgiveness Task Force” dedicated to answering questions on the forgiveness process. You can reach them by sending an email to: firstname.lastname@example.org or calling (209) 929-1790.
Option 2: U.S. Small Business Administration Online Portal
The U.S. Small Business Administration has made available the Direct Forgiveness portal that can be used for PPP loan forgiveness requests. Visit https://directforgiveness.sba.gov to learn more and to access the portal to start the forgiveness process with the SBA. The SBA also offers live customer support for PPP related questions by calling toll-free 1-877-552-2692.
Regardless of which option you choose, Bank of Stockton looks forward to continuing to serve you during these unprecedented times.
We are OPEN with normal banking hours!
Monday-Thursday 9:00 am -5:00 pm and Friday 9:00 am -6:00 pm
Branches with Drive-Up:
Monday-Thursday 8:30 am - 5:00 pm & Friday 8:30 am - 6:00 pm
Reach your Bank of Stockton Branch
Reach our Customer Service Center 7am-7pm M-F
Call 209-929-1600 and they will direct you.
Remote ways to bank
We have a number of ways to transact banking remote: Mobile Banking App with remote deposit and transfer features; Online Banking with transfer features and Zelle® where you can make person-to-person payments; Access 24, our telephone banking line, where you can check balances and transfer funds 24 hours a day by calling 800-399-2265 or 209-929-1200; and Cash Management Services with remote deposit for businesses.
Beware of COVID-19 Scams
Use extra diligence to keep your personal information safe. NEVER provide your account numbers or personal information to anyone. Click Here to see the latest tips from the American Bankers Association and the California Department of Business Oversight on COVID-19 scams