Careers

SUMMARY

Provide account maintenance and administrative assistance to the Administrative Officers (AOs) in managing portfolios of personal trust, agency, employee benefit, and IRA accounts.

ESSENTIAL FUNCTIONS

• Manage daily cash flow of accounts using the daily cash report, initiate money market and cash transfers to avoid overdrafts as needed.
• Process daily mail and provide suggestion for recommended action to AO.
• Input disbursements and scheduled remittances for newly received invoices.
• Forecast client cash needs forward 30 days against reserves and provide estimates of liquidity needed to AO.
• Review all prior day account transactions for accuracy and completeness and advise AO of any discrepancies.
• Perform routine account file maintenance including imaging, paper filling, research and retrieval.
• Serve as liaison between administration and Wealth Management Operations on issues related to account maintenance and transactions.

ADMINISTRATION DUTIES

• Provide client service in support of assigned AO by responding to incoming telephone calls and client inquiries.
• Perform research as needed in response to client inquiries and prepare routine written correspondence on behalf of AO.
• Prepare required back up documentation for annual account reviews and provide to AO.
• Prepare discretionary request documentation as needed and provide to AO.
• Create and maintain master tax spreadsheet for oversight and tracking of trust tax reporting.
• Prepare required forms for reporting to Trust Administrative Committee (TAC) for account acceptance, account opening, account closing, etc. as requested by AO.
• Assist AO with collection and set up of assets.

ADDITIONAL FUNCTIONS

• Maintain orderly workflow in the absence of assigned AO.
• Perform special projects and research as assigned.
• Perform other duties as assigned.

COMPLIANCE RESPONSIBILITIES

Must be familiar with all deposit related regulations and receive training on a regular basis as appropriate.  This includes but is not limited to BSA and Closing Procedures. Employee must follow all policies and procedures as set forth by the Bank as well as any regulations.

The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.

This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank’s internet and technology systems.

SUPERVISORY RESPONSIBILITY

The position of Administrative Associate I is not responsible for the supervison of any employees within the department.

ENVIROMENTAL AND PHYSICAL ACTIVITY

The Administrative Associate I is in a non-confined office-type setting in which he or she is free to move about at will.  It may include some minor annoyances such as noise, odors, drafts, etc.

This employee, in the course of performing this position, spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling, and reaching.

This employee, for this position, may operate any or all of the following: telephone, cellular telephone, copy and fax machines, adding machines (calculator), check protector, encoder, money counter, typewriter, computer terminal, personal computer, and related printers.

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

Employee must be able demonstrate their ability to read documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.     

MINIMUM JOB QUALIFICATIONS

Core Job Specific Competencies

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner.  Individual’s abilities may result in some deviation from these guidelines.

•  Accuracy/Quality:  Achieves high standards of work processes and outcome; completes tasks with a concern for all details involved; monitors and checks work for precision, clarity, and completeness; produces quality results.
• Attention to Detail:  Accomplishes tasks with concern for all areas involved; shows concern for all aspects of the job; accurately checks for processes and tasks and follows up in a timely manner with appropriate persons.
• Customer Service:  Provides internal and external clients with the products and services that match their needs in a timely, efficient manner; follows up on client complaints, questions and requests.
• Dependability:  Makes self-available for work on a consistent and timely basis with infrequent unplanned absences; completes work in a timely manner; meets commitments with minimal oversight.
• Flexibility/Adaptability:  Understands that the work environment is constantly changing and adjusts own approach and behavior accordingly; adapts to new ideas and initiatives across a wide variety of issues and situations; recognizes and responds quickly to shifting opportunities.
• Verbal Communication:  Expresses ideas effectively in individual and group settings, adjusting style and methods to meet the specific need of the audience; attentively listens to others to gather date and paraphrase meaning to verify understanding.
• Written Communication:  Uses proper grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information which may include technical material that is appropriate for the intended audience.

MINIMUM JOB QUALIFICATIONS

Knowledge, Skills and Abilities

• Basic understanding of investment types
• Basic math calculation skills
• Attention to detail
• Customer Service skills
• Organization skills
• Oral and written communication skills
• PC skills (e.g., word processing, spreadsheets)

MINIMUM JOB QUALIFICATIONS

Education and Experience

A combination of education and experience equivalent to a high school diploma; and knowledge typically gained from two years’ administrative support experience.

HOURLY PAY RATE

16.50-24.00

LOCATION

555 West Benjamin Holt Drive, Bldg A
Stockton CA, 95207

SUMMARY

Provides excellent customer service and meets referral goals. Performs personal and business customer transactions according to Bank standards for accuracy and efficiency.  

ESSENTIAL DUTIES

•      Ensure that the branch sales and service support the overall bank objective to provide superior service.

•      Participates in branch sales and service programs to enhance the customer service experience.

•      Meet referral goals as assigned.

•      Create a professional and positive team environment in the branch by modeling appropriate behaviors.

•      Assist customers by using policy and procedure knowledge to handle routine to more complex transactions and expectations.

•      Process and audit branch transaction and processes, including vault/counting cash night drop, ATM procedures and certifications.

•      Process full range of routine to complex customer transactions (e.g., deposits withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.)

•      Resolve routine to complex customer service issues.

•      Perform Sales & Service Representative duties to assist with customer service.

•      Open, maintain and balance cash drawer on a daily basis.

•      Maintain proper documentation for customer transactions (e.g., Currency Transaction Report)

•      Refer customers to appropriate Bank personnel for additional Bank products and services.

•      Perform a variety of branch clerical duties (e.g., filing, answering phones, opening and sorting mail)

•      May be assigned primarily to specialized duties (e.g., exchange, merchant, vault)

•      Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, and vault)

SECONDARY DUTIES

The position of Customer Service Representative performs duties specific to the position and other function as assigned.

COMPLIANCE RESPONSIBILITIES

Must be familiar with all deposit-related regulations and receive training on a regular basis as appropriate.  This includes but is not limited to BSA, Reg E, Reg CC, Reg DD, BPA, RFPA/Reg P, Reg D and Branch Closing Procedures.  Customer Service Representative I must follow all policies and procedures as set forth by the Bank as well as any regulations.

The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.

This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank's internet and technology systems.

SUPERVISORY RESPONSIBILITY

The position of Customer Service Representative is not responsible for the supervision of staff.

ENVIROMENTAL AND PHYSICAL ACTIVITY

The Customer Service Representative is in a non-confined office-type setting in which he or she is free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.,

This employee while performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.

This employee for this position may operate any or all of the following: telephone, cellular telephone, copy and fax machines, adding machine (calculator), check protector, encoder, money counter, typewriter, computer terminal, personal computer and related printers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

This employee in this position must be able accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner.  Individuals’ abilities may result in some deviation from these guidelines.

-     Interpersonal and oral communication skills

-     Basic math & PC skills

-     Attention to detail

-     Customer service skills

-     Prior Sales, Service and cash handling experience preferred

HOURLY PAY RANGE

16.50 - 21.00

LOCATION

4515 Quail Lakes Dr  Stockton, CA 95207