Careers

SUMMARY

Provides excellent customer service and meets referral goals. Performs personal and business customer transactions according to Bank standards for accuracy and efficiency.  

ESSENTIAL DUTIES

•      Ensure that the branch sales and service support the overall bank objective to provide superior service.

•      Participates in branch sales and service programs to enhance the customer service experience.

•      Meet referral goals as assigned.

•      Create a professional and positive team environment in the branch by modeling appropriate behaviors.

•      Assist customers by using policy and procedure knowledge to handle routine to more complex transactions and expectations.

•      Process and audit branch transaction and processes, including vault/counting cash night drop, ATM procedures and certifications.

•      Process full range of routine to complex customer transactions (e.g., deposits withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.)

•      Resolve routine to complex customer service issues.

•      Perform Sales & Service Representative duties to assist with customer service.

•      Open, maintain and balance cash drawer on a daily basis.

•      Maintain proper documentation for customer transactions (e.g., Currency Transaction Report)

•      Refer customers to appropriate Bank personnel for additional Bank products and services.

•      Perform a variety of branch clerical duties (e.g., filing, answering phones, opening and sorting mail)

•      May be assigned primarily to specialized duties (e.g., exchange, merchant, vault)

•      Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, and vault)

SECONDARY DUTIES

The position of Customer Service Representative performs duties specific to the position and other function as assigned.

COMPLIANCE RESPONSIBILITIES

Must be familiar with all deposit-related regulations and receive training on a regular basis as appropriate.  This includes but is not limited to BSA, Reg E, Reg CC, Reg DD, BPA, RFPA/Reg P, Reg D and Branch Closing Procedures.  Customer Service Representative I must follow all policies and procedures as set forth by the Bank as well as any regulations.

The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.

This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank's internet and technology systems.

SUPERVISORY RESPONSIBILITY

The position of Customer Service Representative is not responsible for the supervision of staff.

ENVIROMENTAL AND PHYSICAL ACTIVITY

The Customer Service Representative is in a non-confined office-type setting in which he or she is free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.,

This employee while performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.

This employee for this position may operate any or all of the following: telephone, cellular telephone, copy and fax machines, adding machine (calculator), check protector, encoder, money counter, typewriter, computer terminal, personal computer and related printers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

This employee in this position must be able accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner.  Individuals’ abilities may result in some deviation from these guidelines.

-     Interpersonal and oral communication skills

-     Basic math & PC skills

-     Attention to detail

-     Customer service skills

-     Prior Sales, Service and cash handling experience preferred

HOURLY PAY RANGE

$16.50-$21.00

LOCATION

120 West Walnut St

Lodi, CA 95240

SUMMARY

Provides advanced administrative support services to two or more Business Banking Loan Officers with combined portfolios of $100,000,000 or more to ensure all customer files and business transactions are maintained in accordance with bank guidelines and regulations. In addition, the Business Banking Center-Administrative Assistant works as a liaison between the loan officer and their customers on sensitive customer issues to maintain professional, positive customer relations thereby allowing Officers to focus on business development objectives. 

ESSENTIAL DUTIES

• Professionally represent the Bank and corporate lending officers with customers and prospects by providing superior customer service to include; responding to concerns or requests on a same-day basis; facilitating monetary requests (advances, payments, transfers and overdrafts); performing history research, and assisting with problem resolution; catering to special needs and /or requests.
• Responsible for assisting high producing loan officers in the timely completion of loan applications and lending processes and services.
• Proactively communicates with all corporate lenders regarding the status of each individual pipeline.  May participate in weekly status meetings.
• Identifies and directs customer(s) to the appropriate corporate lending officer or appropriate department(s) of the Bank.
• Assist the corporate lending officer(s) with loan applications, procuring necessary information to complete loan package and documentation requirements, (i.e., financial statements, tax returns, appraisals, lien searches, collateral verifications).
• Identifies and prepares documentation for new loans and renewals.
• Expedites loan approvals and closings by following up and interacting with customer, support departments and title companies.
• Reviews commitment reports with Credit Analyst, determines requirements for renewals from credit file, prepares letters to customers, and prepares loan line or loan information summary for lending officer for renewal.
• Initiates resolution of customer problems and responds to customer inquiries, provides updates on loan progress
• Maintains and updates a system to monitor and track information request relating to collateral values, insurance renewals and UCC expirations, etc.
• After loan closing, verify that all necessary documents are properly executed, send out and track documents to be recorded and funded by the Loan Center Department.
• Create and maintain Excel spreadsheets; prepare PowerPoint presentations; export data and generate lending financial and administrative reports for management.
• May assist the corporate lending officers with the following;  producing and routing correspondence; answering calls; drafting letters and documents; coordinating marketing and/or community events with the Marketing Department; calendaring and arranging with the Learning and Development Officer all training, seminars and workshops; collect, maintain and communicate information regarding competitor rates and terms.
• Remain current on all lending policies, procedures and compliance regulations.

SECONDARY DUTIES

The position of Business Banking Center-Administrative Assistant performs duties specific to the position and other functions as assigned.

COMPLIANCE RESPONSIBILITIES

Must be familiar with loan related regulations and receive training on a regular basis as appropriate.  This includes but in not limited to Reg B, Reg Z and Branch Closing Procedures.  The Business Banking Center-Administrative Assistant must follow all policies and procedures as set forth by the Bank as well as any regulations.

The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.

This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank's internet and technology systems.

SUPERVISORY RESPONSIBILITY

The position of Business Banking Center-Administrative Assistant will not be responsible for the supervision of staff.

ENVIROMENTAL AND PHYSICAL ACTIVITY

The Business Banking Center-Administrative Assistant is in a non-confined office-type setting in which he or she is free to move about at will.  It may include some minor annoyances such as noise, odors, drafts, etc.

This employee in the course of performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.

The employee for this position may operate any or all of the following:  telephone, cellular telephone, copy, scan and fax machines, adding machine (calculator), typewriter, computer terminal, personal computer and related printers.  Software includes, but is not limited to word, excel and CBS.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

Employee must be able demonstrate their ability to read documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.    

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner.  Individual’s abilities may result in some deviation from these guidelines.

-Five years or more of banking and administrative experience

-General knowledge of lending procedures/processing for business, consumer and real estate loans

-Strong knowledge of letter composition, multi-tasking, verbal communication, sales

-General knowledge of the Bank's products (i.e., deposits, cash management, remote capture, loans)

-Candidate must be a notary or willing to become a notary.

HOURLY PAY RATE

16.50-30.00