Join our team!
Since 1867, Bank of Stockton has proudly served generations of families and businesses with unprecedented customer service. Behind every year of “Withstanding the Test of Time” are loyal bank employees who treat our customers like friends and family because they live in the communities that we serve. We strive to be a great place to work and a great place to bank! With 21 branches and growing, we are looking for people that share our service philosophy. If you’re interested in becoming part of our team, submit your resume today!
OPEN POSITIONS IN RETAIL BANKING
Customer Service Representative - Full Time - Quail Lakes (Stockton, CA)
SUMMARY
Provides excellent customer service and meets referral goals. Performs personal and business customer transactions according to Bank standards for accuracy and efficiency.
ESSENTIAL DUTIES
• Ensure that the branch sales and service support the overall bank objective to provide superior service.
• Participates in branch sales and service programs to enhance the customer service experience.
• Meet referral goals as assigned.
• Create a professional and positive team environment in the branch by modeling appropriate behaviors.
• Assist customers by using policy and procedure knowledge to handle routine to more complex transactions and expectations.
• Process and audit branch transaction and processes, including vault/counting cash night drop, ATM procedures and certifications.
• Process full range of routine to complex customer transactions (e.g., deposits withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.)
• Resolve routine to complex customer service issues.
• Perform Sales & Service Representative duties to assist with customer service.
• Open, maintain and balance cash drawer on a daily basis.
• Maintain proper documentation for customer transactions (e.g., Currency Transaction Report)
• Refer customers to appropriate Bank personnel for additional Bank products and services.
• Perform a variety of branch clerical duties (e.g., filing, answering phones, opening and sorting mail)
• May be assigned primarily to specialized duties (e.g., exchange, merchant, vault)
• Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, and vault)
SECONDARY DUTIES
The position of Customer Service Representative performs duties specific to the position and other function as assigned.
COMPLIANCE RESPONSIBILITIES
Must be familiar with all deposit-related regulations and receive training on a regular basis as appropriate. This includes but is not limited to BSA, Reg E, Reg CC, Reg DD, BPA, RFPA/Reg P, Reg D and Branch Closing Procedures. Customer Service Representative I must follow all policies and procedures as set forth by the Bank as well as any regulations.
The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.
This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank's internet and technology systems.
SUPERVISORY RESPONSIBILITY
The position of Customer Service Representative is not responsible for the supervision of staff.
ENVIROMENTAL AND PHYSICAL ACTIVITY
The Customer Service Representative is in a non-confined office-type setting in which he or she is free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.,
This employee while performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.
This employee for this position may operate any or all of the following: telephone, cellular telephone, copy and fax machines, adding machine (calculator), check protector, encoder, money counter, typewriter, computer terminal, personal computer and related printers.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
This employee in this position must be able accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individuals’ abilities may result in some deviation from these guidelines.
- Interpersonal and oral communication skills
- Basic math & PC skills
- Attention to detail
- Customer service skills
- Prior Sales, Service and cash handling experience preferred
LOCATION
4515 Quail Lakes Drive
Stockton, CA 95207
HOURLY PAY RANGE
16.50-21.00
OTHER OPEN POSITIONS
Sageworks Systems Specialist - Full Time - Credit Department (Stockton, CA)
SUMMARY
Incumbent should be familiar with the Bank of Stockton’s Loan Systems and its’ procedures. They should also have acquired the skill necessary to read Financial Statements for the purpose of preliminary analysis and risk evaluation. And lastly they should be conversant with; spreadsheet programs, word-processing techniques and database management as it relates to report generation. This position directly impacts the performance of the commercial lending department by properly administrating financial analysis within the banks’ lending portfolio.
ESSENTIAL DUTIES
Key duties should be viewed as a platform to grow and mature. These duties include, but are not limited to, the following:
- input the ticklers and covenants on loans directly after boarding
- be a resource for those that require assistance in maintaining ticklers
- work with the manager to keep the systems updated
- work with the manager to assist in testing and implementing processes in Sageworks
- Work with the manager to assist in changes to the system utilizing the bank’s change control process.
- Work on any special projects as needed
SECONDARY DUTIES
The position of Sageworks System Specialist performs duties specific to the position and other functions as assigned.
COMPLIANCE RESPONSIBILITIES
The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.
This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank's internet and technology systems.
SUPERVISORY RESPONSIBILITY
This position is not responsible for the supervision of any employees within the branch.
ENVIROMENTAL AND PHYSICAL ACTIVITY
The Sageworks Systems Specialist is in a non-confined office-type setting in which he or she is free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc,
This employee in the course of performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.
This employee for this position may operate any or all of the following: telephone, cellular telephone, copy and fax machines, adding machine (calculator), check protector, encoder, money counter, typewriter, computer terminal, personal computer and related printers.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
Employee must be able demonstrate their ability to read documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines.
- Basic knowledge of Balance Sheet & Profit and Loss/Tax Returns, Credit Reports and its impact on credit quality
- Strong PC skills (word-processor, spreadsheets and database management)
- Must be familiar or able to learn the Sageworks commercial platform
- Effective oral and written communication skills
- Good interpersonal skills
LOCATION
301 E Miner Ave
Stockton, CA 95201
HOURLY PAY RANGE
16.50-30.00
Loan Servicing Assistant - Full Time - Loan Center (Stockton, CA)
SUMMARY
ESSENTIAL DUTIES
- Process documents associated with commercial, agriculture and real estate payoffs.
- Review new, renewed or modified loans booked on the system to validate fields and codes according to documentation.
- Update loan records as needed.
- Update/Monitor loan tickler and missing document reports.
- Maintain original loan documentation files for all types of loans.
- Handle routine to complex incoming phone calls.
- Research and resolve routine to moderately complex customer issues and/or complaints.
- Prepare customer correspondence as needed.
- Process monthly loan statements.
- Assist with other duties and responsibilities as needed.
SECONDARY DUTIES
COMPLIANCE RESPONSIBILITIES
Must be familiar with loan related regulations and receive training on a regular basis as appropriate. This includes but in not limited to Reg B, Reg Z and Branch Closing Procedures. The Loan Documentation Assistant I must follow all policies and procedures as set forth by the Bank as well as any regulations.
The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.
This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank's internet and technology systems.
SUPERVISORY RESPONSIBILITY
This position is not responsible for the supervision of any employees within the branch.
ENVIROMENTAL AND PHYSICAL ACTIVITY
This employee in the course of performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, knelling and reaching.
This employee for this position may operate any or all of the following: telephone, cellular telephone, copy and fax machines, adding machine (calculator), check protector, encoder, money counter, typewriter, computer terminal, personal computer and related printers.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
MINIMUM REQUIREMENTS
- Basic math skills
- Loan processing experience preferred
- Notary Public
- Attention to details
- Customer service skills
- Organization skills
- Oral Communication skills
- Knowledge of Microsoft Office (Word & Excel)
- Experience in loan documentation preferred
- Priority and multitask skills
HOURLY PAY RANGE
16.50-23.00
LOCATION
240 N San Joaquin St
Stockton CA , 95202