BE PART OF OUR WINNING TEAM
For 153 years, Bank of Stockton has proudly served generations of families and businesses with unprecedented customer service. We take great pride in helping our customers find solutions to their financial needs. Behind every year of “Withstanding the Test of Time”, we have had loyal bank employees from the communities we serve, who treat our customers like family. We strive to be a great place t work and a great place to bank. With 20 branches and growing, we are looking for people that share our service philosophies to join our team. We may have opportunities beyond what you see listed. If you’re interested in becoming part of our team, let’s connect!
As a Bank of Stockton employee we offer a rich benefits package to support you and your family.
Health Plan
Employees are offered a self-funded health plan utilizing providers from one of the largest and top rated PPO network. You will receive a premium healthcare package which includes Medical, Dental, Vision, Pharmacy and free Telemedicine 24/7/365. We also offer health insurance waivers if you are already covered by another plan.
Holidays
The Bank observes all Federal Reserve System Holidays.
Paid Leave
You will accrue at least 10-20 days of vacation a year depending on your service, status or work schedule.
Sick leave accruals range between 4 - 8 hours per month.
Annual Performance
With the Bank’s performance review process, you will receive an annual performance evaluation.
401(k) Plan
All employees are eligible to contribute up to the IRS limitation towards their 401(k).
Employer Contribution 401(k)
Regardless if you make your own 401(k) contribution or not, Bank of Stockton will make contributions to an employer portion in your 401(k) though a schedule and vesting requirements.
Term Life Insurance
We provide a term life insurance benefit amount to all employees, spouse and child(ren).
Long Term Disability (LTD) coverage
We protect each employee from loss of income in the event of the inability to work due to illness, injury of accident for a long period of time.
Voluntary Term Life Insurance
We offer optional plans for additional life insurance for employee, spouse and child(ren).
Voluntary Accidental Death and Dismemberment (AD&D) Insurance
We offer optional plans for additional AD&D insurance for employee, spouse and child(ren).
Flexible Spending Account (FSA)
Reduce your healthcare out of pocket expenses with this optional spending arrangement. A flexible spending account (FSA) allows you to set aside a portion of your salary, before taxes, to pay for qualified medical or dependent care expenses. Because that portion of your income is not taxed, you end up with more money in your pocket. We offer optional Healthcare FSA and Dependent Care FSA(Daycare, Afterschool Programs).
24/7 Life Assistance Program
A life assistance and work/life support program is available to all Bank employees to help you and your family find a solution and restore your peace of mind.
AFLAC Supplemental Insurance
We offer optional supplemental AFLAC insurance for employees to help pay benefits major medical insurance doesn't cover.
Continuous Employee Development
To cultivate a culture of learning and performance, Bank of Stockton provides continuing education and development opportunities utilizing various modes of training delivery for our employees.
Annual Family Picnic
Bank of Stockton hosts a spectacular and grand event filled with fun activities, entertainment, and great food/drinks. We top it off with a years-of-service recognition awards ceremony. A wonderful chance to bring your family to meet and enjoy your work family.
Some benefits vary by position and/or employee election. Bank of Stockton reserves the right to amend, modify, or terminate any of its benefits plans/options, programs, policies at any time, for any reason, with or without notice. Modifications may apply to both current and future employees and their dependents and beneficiaries.
OPEN POSITIONS IN RETAIL BANKING
Customer Service Representative (34 Hours ) - Pine Grove, CA
Provides excellent customer service and meets referral goals. Performs personal and business customer transactions according to Bank standards for accuracy and efficiency.
ESSENTIAL DUTIES
- Ensure that the branch sales and service supports the overall bank objective to provide superior service.
- Participates in branch sales and service programs to enhance the customer service experience.
- Meet referral goals as assigned.
- Create a professional and positive team environment in the branch by modeling appropriate behaviors.
- Assist customer by using in-depth policy and procedure knowledge to handle more complex transactions and expectations.
- Process and audit branch transaction and processes, including vault/counting cash night drop, ATM procedures and certifications.
- Process full range of routine to complex customer transactions (e.g., deposits withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.)
- Resolve routine to complex customer service issues.
- Perform Sales & Service Representative duties to assist with customer service when necessary.
- Open, maintain and balance cash drawer on a daily basis.
- Maintain proper documentation for customer transactions (e.g., Currency Transaction Report)
- Refer customers to appropriate Bank personnel for additional Bank products and services.
- Perform a variety of branch clerical duties (e.g., filing, answering phones, opening, sorting mail, and ordering supplies)
- Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, vault)
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines
- Interpersonal and oral communication skills
- Basic math & PC skills
- Attention to detail
- Customer service skills
- 2 years or greater of Sales, and Service experience
Customer Service Representative (22 or 30 Hours ) - Ripon, CA
Provides excellent customer service and meets referral goals. Performs personal and business customer transactions according to Bank standards for accuracy and efficiency.
ESSENTIAL DUTIES
- Ensure that the branch sales and service supports the overall bank objective to provide superior service.
- Participates in branch sales and service programs to enhance the customer service experience.
- Meet referral goals as assigned.
- Create a professional and positive team environment in the branch by modeling appropriate behaviors.
- Assist customer by using in-depth policy and procedure knowledge to handle more complex transactions and expectations.
- Process and audit branch transaction and processes, including vault/counting cash night drop, ATM procedures and certifications.
- Process full range of routine to complex customer transactions (e.g., deposits withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.)
- Resolve routine to complex customer service issues.
- Perform Sales & Service Representative duties to assist with customer service when necessary.
- Open, maintain and balance cash drawer on a daily basis.
- Maintain proper documentation for customer transactions (e.g., Currency Transaction Report)
- Refer customers to appropriate Bank personnel for additional Bank products and services.
- Perform a variety of branch clerical duties (e.g., filing, answering phones, opening, sorting mail, and ordering supplies)
- Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, vault)
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines
- Interpersonal and oral communication skills
- Basic math & PC skills
- Attention to detail
- Customer service skills
- 2 years or greater of Sales, and Service experience
Customer Service Representative - Quail Lakes Branch - Stockton, CA
Provides excellent customer service and meets referral goals. Performs personal and business customer transactions according to Bank standards for accuracy and efficiency.
ESSENTIAL DUTIES
- Ensure that the branch sales and service supports the overall bank objective to provide superior service.
- Participates in branch sales and service programs to enhance the customer service experience.
- Meet referral goals as assigned.
- Create a professional and positive team environment in the branch by modeling appropriate behaviors.
- Assist customer by using in-depth policy and procedure knowledge to handle more complex transactions and expectations.
- Process and audit branch transaction and processes, including vault/counting cash night drop, ATM procedures and certifications.
- Process full range of routine to complex customer transactions (e.g., deposits withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.)
- Resolve routine to complex customer service issues.
- Perform Sales & Service Representative duties to assist with customer service when necessary.
- Open, maintain and balance cash drawer on a daily basis.
- Maintain proper documentation for customer transactions (e.g., Currency Transaction Report)
- Refer customers to appropriate Bank personnel for additional Bank products and services.
- Perform a variety of branch clerical duties (e.g., filing, answering phones, opening, sorting mail, and ordering supplies)
- Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, vault)
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines
- Interpersonal and oral communication skills
- Basic math & PC skills
- Attention to detail
- Customer service skills
- 2 years or greater of Sales, and Service experience
Customer Service Representative - Headquarters Branch - Stockton, CA
Provides excellent customer service and meets referral goals. Performs personal and business customer transactions according to Bank standards for accuracy and efficiency.
ESSENTIAL DUTIES
- Ensure that the branch sales and service supports the overall bank objective to provide superior service.
- Participates in branch sales and service programs to enhance the customer service experience.
- Meet referral goals as assigned.
- Create a professional and positive team environment in the branch by modeling appropriate behaviors.
- Assist customer by using in-depth policy and procedure knowledge to handle more complex transactions and expectations.
- Process and audit branch transaction and processes, including vault/counting cash night drop, ATM procedures and certifications.
- Process full range of routine to complex customer transactions (e.g., deposits withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.)
- Resolve routine to complex customer service issues.
- Perform Sales & Service Representative duties to assist with customer service when necessary.
- Open, maintain and balance cash drawer on a daily basis.
- Maintain proper documentation for customer transactions (e.g., Currency Transaction Report)
- Refer customers to appropriate Bank personnel for additional Bank products and services.
- Perform a variety of branch clerical duties (e.g., filing, answering phones, opening, sorting mail, and ordering supplies)
- Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, vault)
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines
- Interpersonal and oral communication skills
- Basic math & PC skills
- Attention to detail
- Customer service skills
- 2 years or greater of Sales, and Service experience
Branch Specialist
Provides excellent customer service, support referral goals at each branch of assignment. Performs personal and business customer transactions according to Bank standards for accuracy and efficiency. With coordination through Ops Admin, to provide temporary coverage at any branch Bank wide at any given time.
ESSENTIAL DUTIES
- Ensure that the branch sales and service supports the overall bank objective to provide superior service.
- Participates in branch sales and service programs to enhance the customer service experience.
- Support referral goals at each assigned Branch.
- Create a professional and positive team environment in the branch by modeling appropriate behaviors.
- Assist customer by using in-depth policy and procedure knowledge to handle more complex transactions and expectations.
- Process and audit branch transaction and processes, including vault/counting cash night drop, ATM procedures and certifications.
- Process full range of routine to complex customer transactions (e.g., deposits withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.)
- Resolve routine to complex customer service issues.
- Perform Sales & Service Representative duties to assist with customer service when necessary.
- Open, maintain and balance cash drawer on a daily basis.
- Maintain proper documentation for customer transactions (e.g., Currency Transaction Report)
- Perform a variety of branch clerical duties (e.g., filing, answering phones, opening, sorting mail, and ordering supplies)
- Refer customers to appropriate personnel for additional financial service products and then follow-up to ensure that the sales or service expectation was successfully met.
- Maintains accurate sales records and regulary reviews sales results with sales & service Mananger and prepares an action plan taking appropriate steps to meet or exceed sales goals.
- Demonstrate the ability to open, process and maintain all bank products and services using the most approved Bank resources and system.
- Perform account inquires and updates for customers.
- Participate actively in branch sales and service meetings.
- Obtain and provide Notary Public services.
- Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, vault)
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines.
- Interpersonal and oral communication skills
- Basic math & PC skills
- Attention to detail
- Customer service skills
- 2 years or greater of Sales, and Service experience
OTHER OPEN POSITIONS
Central Services Supervisor - Stockton, CA
SUMMARY
Plan, coordinate and administer the day-to-day activities of the Central Services team including ensuring these groups consistently function correctly, within time restraints and production deadlines. Ensures positive customer relations are maintained and accurate information is always provided and available.
ESSENTIAL DUTIES
- Ensure all processes handled by the Central Service Department are done accurately and efficiently.
- Ensure NSF/Overdraft processing is completed within the reclamation period.
- Manage the processing of research, auditing/call back & tracking quality assurance, response to legal services, outgoing notices/customer correspondence and the financial control of back office processes.
- Ensure all certifications are performed in the appropriate time frames as established per SPM.
- Manage weekly CIF Tracking Report to Retail Banking Administration.
- Contact for all IRS correspondence including annual penalty reports, B-Notice Reports, Year End Reporting, Back Up Withholding and manage the control of IRS website access.
- Review, develop, recommend and implement appropriate policy and procedures for Central Services functions.
- Ensure software upgrades, new processes and any other changes are thoroughly tested from the End User perspective and ensure all appropriate staff is properly educated and trained before deployment.
- Maintain awareness of current trends and new technologies in Bank operations.
- Keep current on educational services provided applicable to the position as well as the staff.
- Schedule staff and assign work to ensure superior service is provided.
- Help Central Services Manager recruit, select, train, provide leadership and performance feedback for direct reports.
- Recommend adjustments, staffing and work assignments.
- Conduct regular staff meetings, coach and mentor direct reports.
- Establish goals and work plans consistent with the Bank’s needs and monitor progress.
- Recommend methods and procedure to improve department efficiency.
- Perform special projects including but not limited to State of California Escheatment, and any research as assigned.
- Must obtain and maintain AAP (Accredited ACH Professional) credentials.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines.
- Strong PC skills (word, excel, database management)
- Excellent problem solving skills
- Attention to detail
- Supportive team player
- Effective oral and written communication skills
- Good interpersonal skills
- Obtain ACH Network certificate and the Check Network Certificate or desire to test for AAP/NCP
Application Support Analyst - Stockton, CA
Operates, installs and maintains Operations Applications. Includes; monitoring, and evaluating system facilities, performing tests, analysis and resolving system failure. Analyze and explore various applications and procedures for the purpose of developing more efficient methods through automation.
Provide Level II technical customer support to internal and external computer users by analyzing and resolving software related issues.
Uses software support tools to process reports; report generation, database administration, system data backups, performance tuning and security. Has responsibility for dealing with hardware and software vendors and technical support issues.
ESSENTIAL DUTIES
- Research and resolve routine to complex processing problems.
- Provide tier 2 support to Operations applications.
- Diagnose production issues, perform root cause analysis, and provide effective resolutions.
- Troubleshoot and resolve various application upgrade issues.
- Subject Matter Expert of mission-critical enterprise applications.
- Ensure Operations Center equipment is maintained in safe working condition.
- Perform UAT and CAT testing on Operations applications.
- Maintain operating files for imaging system.
- Prepare and maintain documentation.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position Application Support Analyst Operates, installs and maintains Operations Applications. Includes; monitoring, and evaluating system facilities, performing tests, analysis and resolving system failure. Analyze and explore various applications and procedures for the purpose of developing more efficient methods through automation. Provide Level II technical customer support to internal and external computer users by analyzing and resolving software related issues. in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines.
- Technical understanding and hands on experience with Windows 7, Windows 10 and/or newest versions of Windows.
- May require knowledge of specific technologies
- 3-5 years of experience in an Information Technologies / Item Processing environment / Banking
- Microsoft Office Suite skills
- Computer and printer hardware knowledge
- Exposure to virtual environments
- The ability to work in a fast paced deadline-oriented environment
- The ability to work minimum of supervision
Retail Investments Officer
Sell Securities Products, as well as variable and fixed annuities within a banking environment.
ESSENTIAL DUTIES
- Prospect all markets for potential customers for security products
- Consult with clients and prospective customers regarding retirement plans and diversification of
- investments using products provided on Banks approved product list.
- Prepare all reports as required by Bank's chosen Broker-Dealer and trade desk.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines.
- Minimum two years sales experience in securities, IRA, packaged financial services, life insurance and/or variable life.
- Good closing ratio.
- Good communication skills.
- Must be able to work with a sales track.
- Must be production oriented.
- Must be a selfmotivator and able to work independently.
- Must be able to prospect creatively, create referrals and centers of influence.
- Must be able to fit into a banking environment and work cooperatively with branch and sales personnel.
- Must be able and willing to crosssell bank products, sell insurance products and to use the telephone extensively,.
- Must have a complete understanding of nontraditional products, e.g., mutual funds, life insurance, taxdeferred annuities, bonds, stocks, etc.
- Must maintain valid Series 6 (Series 7 preferred) and Series 63, 65, 53 as applicable by state law. Insurance license with variable life as applicable.
Assistant Controller - Stockton, CA
Performs diverse, complex accounting functions and develops and prepares various internal and external financial reports according to established procedures and within specific time frames.
ESSENTIAL DUTIES
- Prepare complex operating and status reports for management, regulatory and auditing agencies
- Process a variety of Bank accounting transactions
- Prepare special reports to supplement G/L information
- Balance and reconcile various accounts (corresponding accounts, loan, etc.)
- May review and reconcile and process invoices
- Research and respond to internal and external inquiries and complaints
- May reconcile investment reports
- May oversee the fixed asset invoices
- May serve as backup for accounts payable functions
- May provide work direction and/or training to other employees
- Interest rate risk Analysis
- Preparation of regulatory Call Report
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines.
- Accounting and financial reporting skills
- Oral and written communication skills
- Attention to detail
- PC skills (e.g., spreadsheets, databases)
- 5 years or more of banking experience
- BA/BS degree or equivalent experience