Careers

SUMMARY

Provides excellent customer service and meets referral goals. Performs personal and business customer transactions according to Bank standards for accuracy and efficiency.  

ESSENTIAL DUTIES

•      Ensure that the branch sales and service support the overall bank objective to provide superior service.

•      Participates in branch sales and service programs to enhance the customer service experience.

•      Meet referral goals as assigned.

•      Create a professional and positive team environment in the branch by modeling appropriate behaviors.

•      Assist customers by using policy and procedure knowledge to handle routine to more complex transactions and expectations.

•      Process and audit branch transaction and processes, including vault/counting cash night drop, ATM procedures and certifications.

•      Process full range of routine to complex customer transactions (e.g., deposits withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.)

•      Resolve routine to complex customer service issues.

•      Perform Sales & Service Representative duties to assist with customer service.

•      Open, maintain and balance cash drawer on a daily basis.

•      Maintain proper documentation for customer transactions (e.g., Currency Transaction Report)

•      Refer customers to appropriate Bank personnel for additional Bank products and services.

•      Perform a variety of branch clerical duties (e.g., filing, answering phones, opening and sorting mail)

•      May be assigned primarily to specialized duties (e.g., exchange, merchant, vault)

•      Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, and vault)

SECONDARY DUTIES

The position of Customer Service Representative performs duties specific to the position and other function as assigned.

COMPLIANCE RESPONSIBILITIES

Must be familiar with all deposit-related regulations and receive training on a regular basis as appropriate.  This includes but is not limited to BSA, Reg E, Reg CC, Reg DD, BPA, RFPA/Reg P, Reg D and Branch Closing Procedures.  Customer Service Representative I must follow all policies and procedures as set forth by the Bank as well as any regulations.

The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.

This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank's internet and technology systems.

SUPERVISORY RESPONSIBILITY

The position of Customer Service Representative is not responsible for the supervision of staff.

ENVIROMENTAL AND PHYSICAL ACTIVITY

The Customer Service Representative is in a non-confined office-type setting in which he or she is free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.,

This employee while performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.

This employee for this position may operate any or all of the following: telephone, cellular telephone, copy and fax machines, adding machine (calculator), check protector, encoder, money counter, typewriter, computer terminal, personal computer and related printers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

This employee in this position must be able accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner.  Individuals’ abilities may result in some deviation from these guidelines.

-     Interpersonal and oral communication skills

-     Basic math & PC skills

-     Attention to detail

-     Customer service skills

-     Prior Sales, Service and cash handling experience preferred

HOURLY PAY RANGE

16.90-21.00

ADDRESS

8150 Laguna Blvd

Elk Grove, CA 95758

Bank of Stockton and its subsidiaries are equal opportunity/affirmative action employers.  It is our policy to recruit, advertise, employ, promote, transfer, discipline and discharge without regard to race, religion, color, national origin, age, physical or mental disability, veteran status, sex, and any other basis protected by federal, state, or local law.

SUMMARY

Provides excellent customer service and meets referral goals. Performs personal and business customer transactions according to Bank standards for accuracy and efficiency.  

ESSENTIAL DUTIES

•      Ensure that the branch sales and service support the overall bank objective to provide superior service.

•      Participates in branch sales and service programs to enhance the customer service experience.

•      Meet referral goals as assigned.

•      Create a professional and positive team environment in the branch by modeling appropriate behaviors.

•      Assist customers by using policy and procedure knowledge to handle routine to more complex transactions and expectations.

•      Process and audit branch transaction and processes, including vault/counting cash night drop, ATM procedures and certifications.

•      Process full range of routine to complex customer transactions (e.g., deposits withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.)

•      Resolve routine to complex customer service issues.

•      Perform Sales & Service Representative duties to assist with customer service.

•      Open, maintain and balance cash drawer on a daily basis.

•      Maintain proper documentation for customer transactions (e.g., Currency Transaction Report)

•      Refer customers to appropriate Bank personnel for additional Bank products and services.

•      Perform a variety of branch clerical duties (e.g., filing, answering phones, opening and sorting mail)

•      May be assigned primarily to specialized duties (e.g., exchange, merchant, vault)

•      Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, and vault)

SECONDARY DUTIES

The position of Customer Service Representative performs duties specific to the position and other function as assigned.

COMPLIANCE RESPONSIBILITIES

Must be familiar with all deposit-related regulations and receive training on a regular basis as appropriate.  This includes but is not limited to BSA, Reg E, Reg CC, Reg DD, BPA, RFPA/Reg P, Reg D and Branch Closing Procedures.  Customer Service Representative I must follow all policies and procedures as set forth by the Bank as well as any regulations.

The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.

This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank's internet and technology systems.

SUPERVISORY RESPONSIBILITY

The position of Customer Service Representative is not responsible for the supervision of staff.

ENVIROMENTAL AND PHYSICAL ACTIVITY

The Customer Service Representative is in a non-confined office-type setting in which he or she is free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.,

This employee while performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.

This employee for this position may operate any or all of the following: telephone, cellular telephone, copy and fax machines, adding machine (calculator), check protector, encoder, money counter, typewriter, computer terminal, personal computer and related printers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

This employee in this position must be able accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner.  Individuals’ abilities may result in some deviation from these guidelines.

-     Interpersonal and oral communication skills

-     Basic math & PC skills

-     Attention to detail

-     Customer service skills

-     Prior Sales, Service and cash handling experience preferred

HOURLY PAY RANGE

16.90-21.00

ADDRESS

6808 Pacific Ave

Stockton, CA 95207

Bank of Stockton and its subsidiaries are equal opportunity/affirmative action employers.  It is our policy to recruit, advertise, employ, promote, transfer, discipline and discharge without regard to race, religion, color, national origin, age, physical or mental disability, veteran status, sex, and any other basis protected by federal, state, or local law.

SUMMARY

Provides administrative and operational support for Human Resources functions, including payroll processing, benefits administration, recruitment support, HR compliance, and employee relations. Ensures accuracy, confidentiality, and compliance with applicable federal and California employment law requirements.

This position is classified as non-exempt and is eligible for overtime in accordance with applicable wage and hour laws.

ESSENTIAL DUTIES

·  Establishes, maintains, and audits electronic employee personnel files in compliance with recordkeeping requirements.

·  Receives, verifies, processes, and maintains documentation related to onboarding, payroll, and employee status changes.

·  Processes and distributes payroll through an external vendor, ensuring accuracy, timeliness, and compliance with wage and hour laws.

·  Prepares payroll entries and reconciles payroll to the Bank’s General Ledger.

·  Supports payroll audits, reporting, and regulatory filings.

·  Assists with Payroll/HRIS system testing, upgrades, and maintenance.

·  Provides responsive customer service to employees, managers, and external partners.

·  Coordinates recruitment activities, including job postings, applicant tracking, interview scheduling, and pre-employment processes (background checks, testing, and offers).

·  Maintains and updates job descriptions in compliance with applicable laws and internal standards.

·  Ensures confidentiality and proper handling of personnel records; processes employment verifications in accordance with policy.

·  Processes employee changes (e.g., hires, terminations, compensation changes) in HR systems with proper authorization and documentation.

·  Administers benefits processes, including enrollments, invoice reconciliation, and vendor coordination.

·  Prepares and submits required reports to federal and state agencies (e.g., EEO-1, AAP, Form 5500 support).

·  Tracks and assists with compliance-related programs, including FMLA/CFRA, workers’ compensation, and attendance reporting.

·  Responds to employee and manager inquiries regarding payroll, benefits, and HR policies; escalates complex matters appropriately.

·  Maintains HR systems, employee directories, and related records.

·  Performs administrative duties, including filing, mail distribution, reporting, and purchase order processing.

·  Assists with employee events and organizational functions.

·  Supports development and maintenance of HR policies and procedures.

·  Performs other duties as assigned.

SECONDARY DUTIES

The position of Human Resources Assistant/Payroll performs duties specific to the position and other functions as assigned including but not limited to special projects as assigned to support the Human Resources function. 

COMPLIANCE RESPONSIBILITIES

Must be familiar with Payroll and Benefit related regulations and receive training on a regular basis as appropriate.  This includes but in not limited to Reg B, Reg Z and Branch Closing Procedures.  Human Resources Assistant/Payroll Must follow all policies and procedures as set forth by the Bank as well as any regulations.

The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.

This employee must adhere to all security related procedures of the Bank including Department security, protection of customer information and security as it relates to the Bank's internet and technology systems.

SUPERVISORY RESPONSIBILITY

The position of Human Resources Assistant/Payroll will not be responsible for the supervision of staff.

ENVIROMENTAL AND PHYSICAL ACTIVITY

The Human Resources Assistant/Payroll is in a non-confined office-type setting in which he or she is free to move about at will.  It may include some minor annoyances such as noise, odors, drafts, etc.

This employee in the course of performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.

The employee for this position may operate any or all of the following:  telephone, cellular telephone, copy, scan and fax machines, adding machine (calculator), typewriter, computer terminal, personal computer and related printers.  Software includes, but is not limited to word, excel and CBS.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

Employee must be able demonstrate their ability to read documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.    

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner.  Individual’s abilities may result in some deviation from these guidelines.

• Knowledge of wage and hour and payroll taxation regulations
• Knowledge of employee benefit plan administration
• Oral and written communication skills
• Organization and prioritization skills
• PC skills (e.g., word processing, spreadsheets)
• 3 – 5 years of payroll processing experience preferred

HOURLY PAY RANGE:

18.00-30.00

LOCATION:

333 N Sutter St

Stockton, CA 95202

AT-WILL EMPLOYMENT

Employment with Bank of Stockton is on an at-will basis, which means that either the employee or the Bank may terminate the employment relationship at any time, with or without cause or notice, except as otherwise provided by law. No supervisor, manager, or representative of the Bank has the authority to enter into any agreement contrary to the at-will employment relationship.

EQUAL EMPLOYMENT OPPORTUNITY

Bank of Stockton and its subsidiaries are equal opportunity/affirmative action employers. Employment decisions are made without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.

DUTIES

• Oversee directly the day to day functions relation to branch operations.
• Primary point of staff inquiries concerning policies, procedures and branch operational practices.
• Maintain, produce and issue applicable Standard Practices Operations procedures.
• Prepare, collate and submit applicable reports for monthly Board of Directors meeting
• Oversee Branch Operations activity relating to Reg CC, reconcilement of Bank Auxiliary Accounts
• Provide necessary assistance to staff requests relating to various application support
• Perform necessary Desktop maintenance relating to teller and supervisor users
• Perform necessary customer account maintenance and activity count input
• Provide support to Cash Management customers in the absence of both Cash Management Officers.
• Oversee the external transfers that have not passed the RFA process for approvals and review all external transfers over$ 500.00 for authenticity.
• Provide support to Online Banking.
• Create works orders as needed for all Bank personnel with IT.
• Preform systems password resets and/or unlock staff in various applications.
• Submit work orders for Branch ATM’s & Drive up machines.

SECONDARY DUTIES

The position of Branch Support Officer performs duties specific to the position and other function as assigned.

COMPLIANCE RESPONSIBILITIES

Must be familiar with all deposit related regulations and receive training on a regular basis as appropriate.  This includes but in not limited to BSA, Reg E, Reg CC, Reg DD, BPA, RFPA/Reg P, Reg D and Branch Closing Procedures.  Employee must follow all policies and procedures as set forth by the Bank as well as any regulations. Employee must also have knowledge of with all lending related regulations including but not limited to: Reg Z, FEMA, HMDA, Fair Lending, FCRA, RESPA, and Predatory Lending.

The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.

This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank's internet and technology systems.

SUPERVISORY RESPONSIBILITY

The position of Branch Support Officer is not responsible for the supervision of staff.

ENVIROMENTAL AND PHYSICAL ACTIVITY

The Branch Support Officer is in a non-confined office-type setting in which he or she is free to move about at will.  It may include some minor annoyances such as noise, odors, drafts, etc,

This employee in the course of performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, knelling and reaching.

This employee for this position may operate any or all of the following:  telephone, cellular telephone, copy and fax machines, adding machine (calculator), check protector, encoder, money counter, typewriter, computer terminal, personal computer and related printers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

This employee in this position must be able accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner.  Individual’s abilities may result in some deviation from these guidelines.

• Extensive Branch Operations background
• Attention to detail
• Working knowledge of CBS+ and Desktop Teller / Sales functions or similar applications
• Personal Computer competent
• Acquainted with variety of PC software (Word, Excel, etc.)
• Familiar with applicable operational regulations (e.g., Regulations CC, DD, E)
• Effective communication, both verbal / written
• Good telephone etiquette skills

ANNUAL SALARY RANGE

70,304.00 – 75,000.00

Bank of Stockton and its subsidiaries are equal opportunity/affirmative action employers.  It is our policy to recruit, advertise, employ, promote, transfer, discipline and discharge without regard to race, religion, color, national origin, age, physical or mental disability, veteran status, sex, and any other basis protected by federal, state, or local law.