Join our team!
Since 1867, Bank of Stockton has proudly served generations of families and businesses with unprecedented customer service. Behind every year of “Withstanding the Test of Time” are loyal bank employees who treat our customers like friends and family because they live in the communities that we serve. We strive to be a great place to work and a great place to bank! With 21 branches and growing, we are looking for people that share our service philosophy. If you’re interested in becoming part of our team, submit your resume today!
OPEN POSITIONS IN RETAIL BANKING
Collector - Full Time - Collections Dept
SUMMARY
Collects payments on delinquent consumer loan accounts. Including placing and receiving customer calls and working an assigned portfolio of accounts.
ESSENTIAL DUTIES
• Contact assigned customers to collect delinquent loan payments
• Negotiate payment schedules within authorized limits set by management
• Conduct "skip tracing" on delinquent customers
• Arrange for auto repossessions using bonded licensed adjusters
• Process Impounds and Liens received from tow yards & police departments
• Research customer payments and account history inquiries as needed
• Process customer payments with check and credit card transactions over phone
• Prepare accounts for charge-off as appropriate and within guidelines
SECONDARY DUTIES
The position of Collector performs duties specific to the position and other functions as assigned.
COMPLIANCE RESPONSIBILITIES
Must be familiar with loan related regulations and receive training on a regular basis as appropriate. This includes but in not limited to Reg B, and Reg Z. The Collector must follow all policies and procedures as set forth by the Bank as well as any regulations.
The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.
This employee must adhere to all security related procedures of the Bank including Department security, protection of customer information and security as it relates to the Bank's internet and technology systems.
SUPERVISORY RESPONSIBILITY
The position of Collector will not be responsible for the supervision of staff.
ENVIROMENTAL AND PHYSICAL ACTIVITY
The Collector is in a non-confined office-type setting in which he or she is free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc,
This employee in the course of performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.
The employee for this position may operate any or all of the following: telephone, copy, scan and fax machines, adding machine (calculator), typewriter, computer terminal, personal computer and related printers. Software includes, but is not limited to Word, Excel, USA e-pay, and LexisNexis.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
Employee must be able demonstrate their ability to read documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines.
- Knowledge of Bank collection procedures and systems
- Able to work with minimal supervision
- Oral and written communication skills
- PC skills not limited to Word, and Excel
- 2-3 years overall collection experience is preferred but not required
HOURLY PAY RANGE
16.50-22.00
LOCATION
301 E Miner Ave Stockton, CA 95201
Customer Service Representative (Teller) - Full Time - Quail Lakes Branch
SUMMARY
Provides excellent customer service and meets referral goals. Performs personal and business customer transactions according to Bank standards for accuracy and efficiency.
ESSENTIAL DUTIES
• Ensure that the branch sales and service support the overall bank objective to provide superior service.
• Participates in branch sales and service programs to enhance the customer service experience.
• Meet referral goals as assigned.
• Create a professional and positive team environment in the branch by modeling appropriate behaviors.
• Assist customers by using policy and procedure knowledge to handle routine to more complex transactions and expectations.
• Process and audit branch transaction and processes, including vault/counting cash night drop, ATM procedures and certifications.
• Process full range of routine to complex customer transactions (e.g., deposits withdrawals, traveler's checks, cashier checks, loan payments, savings bonds, change orders, etc.)
• Resolve routine to complex customer service issues.
• Perform Sales & Service Representative duties to assist with customer service.
• Open, maintain and balance cash drawer on a daily basis.
• Maintain proper documentation for customer transactions (e.g., Currency Transaction Report)
• Refer customers to appropriate Bank personnel for additional Bank products and services.
• Perform a variety of branch clerical duties (e.g., filing, answering phones, opening and sorting mail)
• May be assigned primarily to specialized duties (e.g., exchange, merchant, vault)
• Serve as back-up for other branch responsibilities (e.g., new accounts, safe deposit, and vault)
SECONDARY DUTIES
The position of Customer Service Representative performs duties specific to the position and other function as assigned.
COMPLIANCE RESPONSIBILITIES
Must be familiar with all deposit-related regulations and receive training on a regular basis as appropriate. This includes but is not limited to BSA, Reg E, Reg CC, Reg DD, BPA, RFPA/Reg P, Reg D and Branch Closing Procedures. Customer Service Representative I must follow all policies and procedures as set forth by the Bank as well as any regulations.
The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.
This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank's internet and technology systems.
SUPERVISORY RESPONSIBILITY
The position of Customer Service Representative is not responsible for the supervision of staff.
ENVIROMENTAL AND PHYSICAL ACTIVITY
The Customer Service Representative is in a non-confined office-type setting in which he or she is free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.,
This employee while performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.
This employee for this position may operate any or all of the following: telephone, cellular telephone, copy and fax machines, adding machine (calculator), check protector, encoder, money counter, typewriter, computer terminal, personal computer and related printers.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
This employee in this position must be able accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individuals’ abilities may result in some deviation from these guidelines.
- Interpersonal and oral communication skills
- Basic math & PC skills
- Attention to detail
- Customer service skills
- Prior Sales, Service and cash handling experience preferred
HOURLY PAY RANGE
16.50 - 21.00
LOCATION
4515 Quail Lakes Dr Stockton, CA 95207
OTHER OPEN POSITIONS
Central Service Specialist - Full Time - Central Services (Stockton, CA)
SUMMARY
Be able to perform Central Services functions within the department as assigned utilizing the established policy and procedures as outlined in SPM IV
ESSENTIAL DUTIES
- Perform any and all daily functions and balancing’s accurately and timely as assigned
- Perform certifications as outlined in SPM Volume IV; monthly, quarterly, semiannual and annual
- Work to resolve issues and or inquires made of Central Services in a timely and efficient manner
- Request support from supervisor as needed
- Conduct system and function testing as required and or directed
SECONDARY DUTIES
* Other duties as assigned by the Central Services Manager, Central Services Supervisor and or Central Services Specialist Lead.
COMPLIANCE RESPONSIBILITIES
The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.
This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank's internet and technology systems.
SUPERVISORY RESPONSIBILITY
This position is not responsible for the supervision of any employees within the Department.
ENVIROMENTAL AND PHYSICAL ACTIVITY
This employee in the course of performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.
This employee for this position may operate any or all of the following: telephone, cellular telephone, copy and fax machines, adding machine (calculator), check protector, encoder, money counter, typewriter, computer terminal, personal computer and related printers.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines.
- Good oral communication skills
- Good telephone etiquette
- Ability to operate a PC and ability to quickly learn applicable programs
- Basic computer knowledge of Fiserv Signature data screens
- Basic knowledge of MS Word and Excel applications
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Ability to work with minimum direct supervision
- Positive work ethic as to attendance, time management, behavior
HOURLY PAY RANGE
16.50-24.00
LOCATION
415 E Miner Ave
Stockton, CA 95204
BSA Analyst 2 - Full Time - Compliance
SUMMARY
Perform due diligence processes and processing related to BSA functions.
ESSENTIAL DUTIES
- Upon receipt, review Business Account Questionnaires for accuracy and completeness.
- Review Non-bank Financial Institution (NBFI) and Money Services Business (MSB) applications for accuracy and completeness and perform risk rating analysis prior to submitting application for approval.
- Perform risk rating analysis on all new business accounts opened.
- Perform risk rating analysis on all new and renewal requests for Remote Deposit Capture (RDC) accounts. Maintain lists of all RDC customers.
- Maintain lists of all NBFI and Private ATM customers/accounts.
- Track renewals for MSB registrations and Check Casher permits.
- Perform Enhanced Due Diligence reviews on NBFI, Private ATM and High Risk accounts according to procedures.
- Recommend accounts for CTR exemption status if warranted. Perform annual exempt account reviews and approve/revoke exemption status as appropriate.
- Research potential suspicious activity obtained through alert review, EDD review, negative news, branch/department referrals or from any other method and present potential suspicious activity to the BSA SAR review team for final determination.
- Complete, submit for approval, and e-file SARs per guidelines outlined in bank procedures.
- Monitor SARs for 90 day refile status.
- Respond to branch/department inquiries.
- Assist other BSA Department duties as necessary including, but not limited to:
- Perform 314(a) database scan as required. Research and report hits as necessary.
- Perform daily OFAC scan and review. Research and report hits as necessary.
- Download and perform OFAC database scan upon notification of updated lists.
- Daily wire review and tracking.
- Daily OFAC scan of IATs.
- Maintain lists and research activity upon receipt of subpoenas according to procedures.
- Review, complete and e-file CTRs within the required timeframe.
COMPLIANCE RESPONSIBILITIES
The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.
This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank's internet and technology systems.
SUPERVISORY RESPONSIBILITY
The Position of BSA Analyst II is not responsible for any supervision.
ENVIROMENTAL AND PHYSICAL ACTIVITY
This employee in the course of performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.
This employee for this position may operate any or all of the following: telephone, cellular telephone, copy and fax machines, adding machine (calculator), check protector, encoder, money counter, typewriter, computer terminal, personal computer and related printers.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
MINIMUM REQUIREMENTS
- Strong analytical, organizational and time management skills
- Strong PC skills including Excel and Word. BAM preferred
- Strong communication skills.
- Ability to work independently and as a team
- BSA / AML experience
HOURLY PAY RANGE
20.00-32.00
LOCATION
301 E Miner Ave
Stockton, CA 95201
Credit Analyst - Full Time - Credit Department
SUMMARY
Incumbent should be familiar with the Bank of Stockton’s Loan Systems and its’ procedures. They should also have acquired the skill necessary to read Financial Statements for the purpose of preliminary analysis and risk evaluation. And lastly they should be conversant with; spreadsheet programs, word-processing techniques and database management as it relates to report generation. This position directly impacts the performance of the commercial lending department by properly administrating financial analysis within the banks’ lending portfolio.
ESSENTIAL DUTIES
Key duties should be viewed as a platform to grow and mature. These duties include, but are not limited to, the following:
• Primary function will be to assist in preparing business and personal financial spreads.
Input of financial information (financial statements, tax returns) into Sageworks software.
Training will be provided.
• Work with various software programs and internal forms to assist in processing Financial Analysis Requests.
• Work as back up to the A/R Specialist
• Participate in analysis/software training and continuing education as required by Manger.
• Assist in the Sageworks platform set up and problem resolution when necessary.
• Assist in projects as requested by department manager.
SECONDARY DUTIES
The position of Credit Analyst performs duties specific to the position and other functions as assigned.
COMPLIANCE RESPONSIBILITIES
The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.
This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank's internet and technology systems.
SUPERVISORY RESPONSIBILITY
This position is not responsible for the supervision of any employees within the branch.
ENVIROMENTAL AND PHYSICAL ACTIVITY
The Credit Analyst is in a non-confined office-type setting in which he or she is free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc,
This employee in the course of performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.
This employee for this position may operate any or all of the following: telephone, cellular telephone, copy and fax machines, adding machine (calculator), check protector, encoder, money counter, typewriter, computer terminal, personal computer and related printers.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
Employee must be able demonstrate their ability to read documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines.
- Basic knowledge of Balance Sheet & Profit and Loss/Tax Returns, Credit Reports and its impact on credit quality
- Strong PC skills (word-processor, spreadsheets and database management)
- Willingness to learn the Sageworks commercial platform
- Effective oral and written communication skills
- Good interpersonal skills
HOURLY PAY RANGE
16.50 - 30.00
LOCATION
301 E Miner Ave Stockton, CA 95201